FAQ

Garment production:

Most garments are currently made in Norway, in our Oslo Studio.

Some products are made-to-order and can take up to 10 weeks to complete. Please take care when ordering if you require the product within a certain time frame, particularly if you are not based in Norway. Refunds cannot be given on made to order styles once production has started so please ensure that you read the product descriptions carefully.

Care information:

Firstly, I personally recommend not to wash the chabu, as it's part of its natural process to absorb tea and change colour and patina over time.

If necessary, due to spillage or contact with other dirt- please take the time to handwash product in lukewarm water with a gentle detergent. Wash light and dark colours seperately and then allow to drip dry.

Packaging:

All orders are sent wrapped in tissue paper, with orders under $350 sent in a sturdy mailing bag. Orders over $350 are sent in a plain textile dust bag, with colours depending on current stock levels. All orders are accompanied by handmade labels and an invoice, enclosed for EU orders, and affixed to the exterior of the parcel for non-EU orders.

Shipping & delivery:
All orders are sent with fully insured and trackable services, either with Posten (Norwegian Mail Services) or a courier (dependant on location and order value). For a full list of shipping costs, please refer to our Terms & Conditions. Larger international orders may be split into multiple packages to ensure they are fully insured. In-stock items are sent within 5 working days of ordering, though this may take longer at busy sales periods. Please allow up to 10 weeks for made-to-order products to be completed. You will be notified by email when your order is dispatched.  Please note that for international orders no responsibility is taken for any customs taxes or duties that may be imposed on your order.

Returns:
Returns are accepted on all stock items if the items are returned within 14 days of receipt.  Items must be in their original condition – if they are deemed to have been used or damaged through customer negligence then they will be returned to the sender.  Returns cannot be accepted on made-to-order or bespoke garments so please ensure that you are certain of sizing and details before placing your order.
Ad Infinituum is currently unable to cover return shipping costs - these must be covered by you. If you require a refund or exchange then please contact [email protected] for details on how to return your item. Please refer to our Terms & Conditions for more information on returns and refunds. 

Bespoke orders:
Before work on a bespoke order can begin, a non-returnable deposit is required before work can begin and we reserve the right to charge a consultation fee during the design process (redeemable on any order placed). Returns are not accepted on any bespoke orders under any circumstances. In the case of a customer not paying the balance of bespoke work within 30 days of the agreed payment schedule, Ad Infinituum may sell the garments on to recoup the cost.

Privacy:
Ad Infinituum has a commitment to the privacy of their customers and will not share any information with third parties.

Payment:
All payments are processed securely by Paypal.  If you do not have a paypal account it is still possible to pay with a credit card using the same payment gateway.